Customer: Hi I’d like to use my 150,000 frequent flyer miles to book a trip to the Caribbean this February.
Airline: First off, congratulations! We consider you not just a loyal customer but a friend. You would like to go to Cleveland?
C: No, I said Caribbean, not Cleveland.
A: Would you like a rental car with that reservation?
A: OK, is this a roundtrip to Cleveland?
C: I don’t want to go to Cleveland.
A: Then, if I may ask, why are you calling?
C: To go to the Caribbean.
A: But have you ever been to Cleveland? It’s not bad.
C: I have been, I just… here, this will help – the airport code I want to go to is NAS.
A: Well first off, thank you! OK, let’s have a look. That destination is blacked out except for hurricane season. Is there somewhere else you’d like to go?
C: Cleveland. More than anything in the world.
A: Wonderful! Would you like a hotel booking as well?
C: Yes, definitely.
A: I see a room with five single beds and a kitchen and no bathroom.
C: Perfect, book it.
A: Congratulations! As for your ticket, it has a quick overnight stop in Pittsburgh then a 5 AM flight to Toledo, which puts you right into the greater Cleveland metropolis just in time for breakfast!
C: Sounds amazing. Book it.
A: Terrific! You need to buy 300 extra miles though, since you don’t have enough. It costs one dollar per mile.
C: 300 dollars on top of my mileage?
A: Yes, for that leg of the trip.
A: OK, let’s review your credit card information!